The challenge
Where They Started
A regional plumbing and heating company with 14 engineers was missing calls every day while engineers were on jobs, and emergency calls at night went to voicemail.
Jobs were allocated by phone and WhatsApp, and paper job sheets meant invoicing was often delayed by weeks.
Our approach
What We Did
- 01
Local SEO across 22 towns
Location pages, Google Business Profile optimisation and review generation across their service area.
- 02
24/7 inbound call handling
Every call answered in their name, with emergency jobs dispatched to the on-call engineer immediately.
- 03
Dispatch & engineer app
A mobile app with job lists, navigation, photos, signatures and instant invoicing.
- 04
CRM integration
Calls, jobs and invoices linked in one system with automated customer updates.
“We used to lose jobs every day because nobody could pick up the phone. Now every call is answered, the diary is full and invoices go out the same day.”